Report A Repair
Our repairs service is available to ensure your home is good quality, well maintained and safe.
Read the full Repairs and Maintenance and Customer Vulnerability policy or our summarised versions below.
Book a repair online with My Livin app and portal
You can report a repair with us 24 hours a day, 7 days a week.
Our responsive repairs service includes evening and weekend appointments. For non emergencies - appointment are available up to 7pm Monday to Friday and between 8am and 5pm on a Saturday.
Emergency repairs
If your repair is an emergency, please call our 24 hour response team.
Call 0800 587 4538 Call 0800 587 4538Track a repair
Not sure of an appointment date? Log in and check your appointment details above.
Track a repair Track a repair
Not a tenant? you can report a repair on behalf of someone else here.
Your responsibilities as a tenant
Our responsibilities as a landlord
Keeping you informed about your repairs
Why are requests for repairs prioritised?
We aim to carry out all our repairs within a reasonable timescale, but also need to retain some capacity to attend to your more urgent situations much quicker. We do this by separating our repairs into four categories; emergency, urgent, routine and scheduled. This enables us to achieve the correct balance and ensures that we help customers suffering the most disruption or those at risk sooner.
Emergency repairs
Work that needs to be attended to within 4 hours and rectified. These are repairs that need to be carried out to avoid serious danger to health and safety, or where a failure to carry out the repair could cause extensive damage to the buildings and property.
Urgent repairs
Work that needs to be attended to and rectified within 5 working days. These repairs that can cause disruption or significant inconvenience, and repairs which may worsen or affect your health if left for longer periods of time.
Routine repairs
Work that needs to be attended to and rectified within 10 working days. These are day to day repairs causing some levels of disruption or inconvenience to you, and which are unlikely to significantly worsen.
Scheduled repairs
Work that needs to be attended to and rectified within 25 working days, involving repairs that cause minimal disruption or inconvenience to you or which may be grouped together.