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• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Tenant Satisfaction Measures

  The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.

  Home / About Us / Tenant Satisfaction Measures
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Performance and Service Improvement Report Home / Customer Feedback and Complaints / Performance and Service Improvement Report
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

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• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Housing Ombudsman

  If you’re not happy with the final response us, you are entitled to make a complaint to the Housing Ombudsman.

  Home / Customer Feedback and Complaints / Housing Ombudsman
• Make Things Right: Social housing complaints campaign

  The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

  Home / Customer Feedback and Complaints / Make Things Right: Social housing complaints campaign
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Transforming Customer Experience and Digital Services

  We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services
• Our Policies

  You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse

  Home / About Us / Our Policies
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Ways We Listened to and Acted on Your Voice

  We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.

  Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Your Summarised Customer Policies

  You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion

  Home / Your Support / Your Documents / Your Summarised Customer Policies
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Customer Feedback

  Find out how you can give feedback and get involved to help us improve our services.

  Home / Frequently Asked Questions / Customer Feedback
• Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Places

  We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Building and Acquiring Sustainable Homes

  We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

  Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home