Moving In
There are some simple but essential things you need to do before, or on the day you move into your new home
Arrange your rent payments
Setting up a direct debit is the most safe and convenient way to pay your rent. You can complete our online Direct Debit form or check out our other ways to pay.
You’ll have a dedicated Money Support Adviser to support you in managing your rent account.
Set up your utilities
Ensure you take meter readings for your gas and electricity, so you only pay for what you use
You will need to find out who your current suppliers are and register with them before we can book your gas and electric checks in.
1. Visit www.findmysupplier.energy to find out your gas supplier
2. Visit www.myservices.northernpowergrid.com to find out your electricity supplier
3. Visit www.water.org.uk/customers/find-your-supplier to find out your water supplier
4. Contact all of the suppliers and set up the supplies in your own name
Add a minimum of £5 credit to your gas and electric meters if your home has any pre-payment meters
Request your new tenant gas and electric checks
Once you have completed all of the steps, you must request your gas and electric checks and we will attend within three working days of your request. You will receive confirmation via SMS once your appointment has been confirmed.
Request your safety checks Request your safety checksInsure the contents of your home
Insure your home contents to protect your furniture and personal belongings against fire, theft, vandalism or water damage. We have worked with RSA to provide a simple and low-cost scheme. You can get an online quote.
Arrange your Council Tax
Visit https://www.gov.uk/find-local-council to find out who your local council is so you can register for council tax and check if you are eligible for a reduction.
Download your tenant app to manage your tenancy
Access exciting new features including trackable repairs, direct messages, live rent account and much more.
Our lettable standard
The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.
Benefit and money support
If you need to claim benefits, check your entitlement or simply just want support with managing your money, please get in touch. Our friendly financial inclusion team would love to help. To find out more about other ways we can help you with your finances, please visit our money support page.
Bins
Bins should be in situ at your new property. Should you have any bins missing, we may be able to help. For a missing green waste bin please request one from us, for all other bins please contact your local council.
Greener Livin
Find out how you can take steps towards living more sustainably in your new home.
Moving into a new build
If you're moving into a newly constructed home, there may be some unique differences to consider compared to an older-style home. To make your transition as smooth as possible, we've put together some helpful information that you can use after you've moved in.
Reporting your repairs
Our repairs service is available to help you to keep your home in good condition. Most repairs are included in your tenancy and can be reported or booked online.
Report a repair Report a repairHow did we do?
We value what you have to say to us and we will always be polite to you. We will give you clear information about what to do if you are not happy with our services, and use your feedback to make improvements.
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