Frequently asked questions

How do I apply for a Livin home or bungalow?

We advertise all of our available homes on our Find A Home page, simply visit this page for more information.

Before you can place a bid on one of our homes, you must first have an active account with the relevant Choice Based Lettings Scheme. Almost all our homes are located in County Durham and therefore are allocated through the Durham Key Options scheme. Durham Key Options (DKO) is a partnership between Durham County Council and landlords across County Durham.

We have a small number of homes which are located outside Durham, these are all advertised through Tees Valley HomeFinder, Hartlepool HomeSearch and Darlington HomeSearch; They are similar to Durham Key Options but we do not process applications registered for these schemes. If you wish to register an application for homes advertised in this area, please apply directly.

Once your application is approved, you will then be able to bid on homes that meet your needs. You can access the application form directly by visiting the relevant Choice Based Lettings system.

How long will it take for my application to be processed?

We aim to start processing your application within 10 working days. If we require any further information after this point, we will contact you to ask for this. Once we have received all the required information we will notify you of our decision within 20 days, and if accepted we will activate your account. You can also check your application status online by logging into the DKO portal.

How can I get involved with Livin and help to shape services?

To find out more about the different ways you can get involved, please visit our getting involved section.

Can I apply to buy my home under Right to Buy?

Tenants who have been with Livin since before the transfer from Sedgefield Council in 2009 may have the “Preserved Right to Buy” their property. Full details of the scheme are available on the Government Right to Buy website. If you are thinking of applying, please contact us.

Can I apply to buy my home under Right to Acquire?

If you have been a tenant for 3 or more years you may have the right to buy your property under the Right to Acquire scheme. Full details of the scheme are available on the Government Right to Acquire website. If you are thinking of applying, please contact us.

More FAQ's

Meet the team

You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

Andy Coulthard - Community Regeneration Manager

Andy will be overseeing the delivery of the project, working closely with residents and tenants.

Malcolm Gray - Community Investment Manager

Malcolm will be leading on social value contributions to the community and being a vital link between residents, tenants and our delivery partner Mears.

Lauren Richardson

Lauren will be on hand to provide any housing support to our tenants at the Courts.

Contact your housing adviser Contact your housing adviser

Sarah Barron - Customer Liaison Officer, Mears

Sarah will be a familiar face throughout the project, working directly with residents and tenants to make sure improvements are delivered seamlessly.

Shana Wells - Marketing and Communications Assistant

Shana will be responsible for communications throughout the project.

Paul Proud - Assets Manager

Paul is our Technical Advisor on the Courts and will support the Contract and Site Manager on the delivery of the project.

Gareth Edwards - Contract Manager, Mears

Will be situated on site throughout the duration of the project to manage the works taking place on site.

Paul Fullard - Asset Sustainability Manager

Paul is our Asset Sustainability manager and working alongside Paul Proud as he supports the Mears team to deliver on the sustainability elements of the contract.

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