Pages

• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Increasing energy prices

  From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.

  Home / Your Support / Money Support / Increasing energy prices
• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Value For Money

  The reports listed below outline how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.

  Home / About Us / Value For Money
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Getting winter ready

  As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.

  Home / Your Support / Money Support / Getting winter ready
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Request For Money Support

  If you're in financial difficulty, get the help you need by requesting support from our friendly Financial Wellbeing Advisors.

  Home / Your Support / Money Support / Request For Money Support
• Ending Your Tenancy

  If the time has come to end your tenancy, you can let us know by completing our online form.

  Home / Your Home / Ending Your Tenancy
• Other

  View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

  Home / Frequently Asked Questions / Other
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Change Your Gas Servicing Appointment Form

  If the appointment we have given you is not suitable for your needs, you can change your appointment by completing our online form.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe / Change Your Gas Servicing Appointment Form
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Modern Slavery

  Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.

  Home / Modern Slavery
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Safer Places Grant

  Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.

  Home / Your Community / Community Grants / Safer Places Grant
• Bringing Places Together Grant

  Apply for a small grant of up to £500 to help bring your community together.

  Home / Your Community / Community Grants / Bringing Places Together Grant
• Gas Servicing - Keeping You Safe

  The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
• About team Livin

  Our values at team Livin and what we are most proud of

  Home / About Us / Careers With Us / Hear from our people / About team Livin
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Rent to buy

  Rent to Buy is a government designed scheme that allows working households to rent a home at 20% below the open market rent (Intermediate rent). This can provide you with the opportunity to save for a deposit to go on and purchase your home in the future.

  Home / Rent to buy
• Work And Training Support

  Livin Futures can help you to improve your CV, develop your skills and find a job that is right for you.

  Home / Your Support / Work And Training Support
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Managing Your Tenancy

  The most frequently asked questions relating to managing your tenancy.

  Home / Frequently Asked Questions / Managing Your Tenancy
• Contact Us Form

  We'd love to hear from you. Our friendly Customer Services team will deal with your request within one working day.

  Home / Contact Us / Contact Us Form
• LiveChat with us

  Speak to our specialist money support team. They will be available on LiveChat from 10:00-12:00 every day to support you and provide advice on how to deal with the changes in living costs.

  Home / Contact Us / LiveChat with us
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Volunteering And Work Experience

  We can help you gain new skills by putting you forward for voluntary work as well as organising work experience.

  Home / Your Support / Work And Training Support / Volunteering And Work Experience
• Ways We're Helping You

  We have helped support these people and we can help you.

  Home / Your Support / Money Support / Ways We're Helping You
• Building and acquiring new homes Home / About Us / Annual Report 2020/21 / Building and acquiring new homes
• Greener Livin

  An Energy Performance Certificate (EPC) shows how energy efficient your property is by giving it a rating between A and G, with A being very energy efficient and G being not very energy efficient.

  Home / About Us / Environmental Sustainability / Greener Livin
• Our Plan A Priorities Home / About Us / Plan A 2022-2025 / Our Plan A Priorities
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Digital Unite tips and guides

  Here are some helpful tips, guides and other resources if you need any refresher training following our support.

  Home / Your Support / Digital Support / Digital Unite tips and guides
• How We Treat Damp and Mould Home / Your Home / Looking After Your Home / Damp and Mould / How We Treat Damp and Mould
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Together with our community partners Home / Together with our community partners
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Newton Aycliffe West Improvements

  Find out more about the Western Estate community regeneration project at Newton Aycliffe.

  Home / Your Community / Newton Aycliffe West Improvements
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Tenancy visits Home / Your Support / Tenancy visits
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Annual Report 2021/22

  Welcome to the 2021/22 annual report for you, our tenants.   We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.

  Home / About Us / Annual Report 2021/22
• Managing Waste

  We know that it can bit quite confusing, knowing how different types of waste need to be disposed and who will do it. We've outlined who is responsible for your waste and what you need to do it arrange it being removed.

  Home / Your Home / Managing Waste
• Making A Complaint

  We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not.

  Home / Customer Feedback and Complaints / Making A Complaint
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• New Tenants

  Everything you need to know about moving in and getting your gas and electric switched on in your new home.

  Home / Frequently Asked Questions / New Tenants
• Gas Servicing

  The safety of you and your family is our priority. By law we have to make sure that a gas service is carried out in your home every year.

  Home / Frequently Asked Questions / Gas Servicing
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Thank You For Getting In Touch

  We'd love to hear about your online experience today. The feedback you provide allows us to further improve our website and provide a better customer experience.

  Home / Contact Us / Thank You For Getting In Touch
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Opportunities For Young People

  Looking for your next opportunity? Livin Futures can help you find your next step.

  Home / Your Support / Work And Training Support / Opportunities For Young People
• Damp and Mould

  If you've noticed patches of mould in your home, we want to hear from you so we can take steps to fix it.

  Home / Your Home / Looking After Your Home / Damp and Mould
• Family Loans

  A small loan can help you to make sure your child is ready for their next school term.

  Home / Your Support / Money Support / Family Loans
• Yorkhill, Spennymoor

  We worked closely with the local community to create a place that people want to live and work in. Find out more about the success of the York Hill community regeneration project.

  Home / Your Community / Previous Improvements and Regeneration Projects / Yorkhill, Spennymoor
• Travellers Green, Newton Aycliffe

  We worked with the community to transform this area into a beautiful, high quality, green space surrounded by new affordable energy efficient homes.

  Home / Your Community / Previous Improvements and Regeneration Projects / Travellers Green, Newton Aycliffe
• Hear from our people

  We have some fantastic people at team Livin with amazing stories about their career journeys.

  Home / About Us / Careers With Us / Hear from our people
• Report Anti-Social Behaviour

  If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

  Home / Your Support / Anti-Social Behaviour (ASB) / Report Anti-Social Behaviour
• Anti-Social Behaviour Case Review

  The Anti-Social Behaviour Case Review gives you and your community the right to expect action where an ongoing problem is not being addressed.

  Home / Your Support / Anti-Social Behaviour (ASB) / Anti-Social Behaviour Case Review
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Background

  Plan A is our map to a better future, previously business strategy.

  Home / About Us / Plan A 2022-2025 / Background
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Managing Condensation Home / Your Home / Looking After Your Home / Damp and Mould / Managing Condensation
• Types of Damp

  Rising damp, penetrating damp and condensation are the three most common types of damp in residential homes.

  Home / Your Home / Looking After Your Home / Damp and Mould / Types of Damp
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Customer Voice in 2023/24

  We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Customer Voice in 2023/24
• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

  Home / Your Support / Contact Your Housing Adviser
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Terms And Conditions

  By using our website and other relevant channels, you confirm that you agree to accept and comply with our terms and conditions.

  Home / Terms And Conditions