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• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Home Safety

  We have a legal responsibility to carry out regular gas, fire and asbestos checks to ensure that your home is safe and efficient.

  Home / Your Home / Home Safety
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Our Legislative and Regulatory Responsibilities

  Public Sector Equality Duty, Equality Act 2010, Regulatory Standards

  Home / Our Legislative and Regulatory Responsibilities
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Home Improvement Programme

  Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in.

  Home / Your Home / Looking After Your Home / Home Improvement Programme
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Your Home

  Everything you need to know about reporting your repairs, paying your rent, moving in, looking after your home, ending your tenancy and managing your tenancy online.

  Home / Your Home
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Our Lettable Standard

  The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

  Home / Your Home / Our Lettable Standard
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• Skills Foundations

  Are you out of work or looking to gain new skills? Our Skills Foundations can provide you with the skills to put you on a new career path.

  Home / Your Support / Work And Training Support / Skills Foundations
• Your Smoke Alarms

  It's important to make sure your fire alarms are in working order. Find out what you can do to make sure your family is safe in your home and what to do if your alarm stops working

  Home / Your Home / Home Safety / Your Smoke Alarms
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• Managing Condensation Home / Your Home / Looking After Your Home / Damp and Mould / Managing Condensation
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers