Pages

• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

  Home / Your Support / Contact Your Housing Adviser
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Housing Ombudsman

  If you’re not happy with the final response us, you are entitled to make a complaint to the Housing Ombudsman.

  Home / Customer Feedback and Complaints / Housing Ombudsman
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• North East Housing Partnership

  The North East Housing Partnership brings together social housing providers from around the North East to work collectively to achieve shared goals to improve communities and to deliver more social housing.

  Home / About Us / North East Housing Partnership
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Make Things Right: Social housing complaints campaign

  The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.

  Home / Customer Feedback and Complaints / Make Things Right: Social housing complaints campaign
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Tenant Satisfaction Measures

  The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.

  Home / About Us / Tenant Satisfaction Measures
• Hear from our people

  We have some fantastic people at team Livin with amazing stories about their career journeys.

  Home / About Us / Careers With Us / Hear from our people
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Our Legislative and Regulatory Responsibilities

  Public Sector Equality Duty, Equality Act 2010, Regulatory Standards

  Home / Our Legislative and Regulatory Responsibilities
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Condition of Property Home / Your Support / Condition of Property
• Careers With Us

  Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.

  Home / About Us / Careers With Us
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Value For Money

  The reports listed below outline how much our services cost, how they compare to other housing associations, how efficiencies are being made and how all of this contributes to providing quality homes, support and vibrant communities.

  Home / About Us / Value For Money
• Performance and Service Improvement Report Home / Customer Feedback and Complaints / Performance and Service Improvement Report
• Online Training Opportunities

  We have a range of online training courses available for you to complete, our friendly employability advisers would love to help.

  Home / Your Support / Work And Training Support / Online Training Opportunities
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
• Supporting Sustainable Places

  We are committed to enabling and delivering strong and sustainable places, that support people to thrive.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Places
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Building and Acquiring Sustainable Homes

  We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

  Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes
• Managed Migration

  The Department for Works and Pensions (DWP) has published the timetable for migrating people who receive certain benefits onto Universal Credit.

  Home / Your Support / Money Support / Universal Credit / Managed Migration
• Apprenticeship Support

  Our Livin Futures team can support you into an apprenticeship role by helping you to find local vacancies, improving your job hunting skills, building a strong CV and interview preparation.

  Home / Your Support / Work And Training Support / Local Vacancies / Apprenticeship Support
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Performance

  Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

  Home / About Us / Performance
• Home

  Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

  Home /
• Your Community

  We work closely with tenants, residents, local community groups and a variety of other partners to build safe and stronger places for people to live, work and play.

  Home / Your Community
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Newton Aycliffe West Improvements

  Find out more about the Western Estate community regeneration project at Newton Aycliffe.

  Home / Your Community / Newton Aycliffe West Improvements
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Environmental Sustainability

  We are committed to taking positive climate and ecological action through our Planet A Strategy. We are working hard to embed environmental sustainability into all our operations to reduce our environmental impacts and carbon emissions.

  Home / About Us / Environmental Sustainability
• Annual Report 2021/22

  Welcome to the 2021/22 annual report for you, our tenants.   We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.

  Home / About Us / Annual Report 2021/22
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Ending Your Tenancy

  If the time has come to end your tenancy, you can let us know by completing our online form.

  Home / Your Home / Ending Your Tenancy
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Find Us On Social Media

  We provide you with the information you need to be keep you up to date on changes in our services, latest news, job vacancies, community activities and lots more.

  Home / Contact Us / Find Us On Social Media
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Our Partners

  We work with like-minded groups of people to help us deliver our Plan A. Our community partners provide a lifeline to so many people in so many ways.

  Home / Your Community / Community Grants / Our Partners
• Opportunities For Young People

  Looking for your next opportunity? Livin Futures can help you find your next step.

  Home / Your Support / Work And Training Support / Opportunities For Young People
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Travellers Green, Newton Aycliffe

  We worked with the community to transform this area into a beautiful, high quality, green space surrounded by new affordable energy efficient homes.

  Home / Your Community / Previous Improvements and Regeneration Projects / Travellers Green, Newton Aycliffe
• Our 2023/24 Lettings Data

  The Housing Ombudsman now require us to publish our lettings data to keep you informed on the lettings activity in your area. Find the lettings data for your area below.

  Home / About Us / Performance / Our 2023/24 Lettings Data
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Building and acquiring new homes Home / About Us / Annual Report 2020/21 / Building and acquiring new homes
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Background

  Plan A is our map to a better future, previously business strategy.

  Home / About Us / Plan A 2022-2025 / Background
• Supporting Sustainable Places

  We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.

  Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
• Planet A

  We are committed to making our homes and places more sustainable and energy efficient, helping you to live greener lives.

  Home / About Us / Annual Report 2021/22 / Planet A
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies
• Building and Acquiring Sustainable Homes

  We aim to build and buy the right new homes in the right locations in our local area to ensure a mix of much needed homes designed to suit a range of needs.

  Home / About Us / Annual Report 2021/22 / Building and Acquiring Sustainable Homes
• Planet A

  This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.

  Home / About Us / Annual Report 2022/23 / Planet A
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.

  Home / About Us / Annual Report 2022/23 / Building and Acquiring Sustainable Homes
• Planet A

  We aim to make a positive contribution to creating environmentally sustainable futures for generations to come, with tenants thriving in low energy homes and greener places.

  Home / About Us / Annual Report 2023/24 / Planet A
• Supporting Sustainable Places

  We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• About team Livin

  Our values at team Livin and what we are most proud of

  Home / About Us / Careers With Us / Hear from our people / About team Livin
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Homes England Funding

  Homes England is the non-departmental public body that funds new affordable housing in England. It was founded on 1 January 2018 to replace the Homes and Communities Agency.

  Home / About Us / Homes England Funding
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• The Courts Home / Frequently Asked Questions / The Courts
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Getting winter ready

  As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.

  Home / Your Support / Money Support / Getting winter ready
• Current Vacancies

  Come and work with us.

  Home / About Us / Current Vacancies