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• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Benefits

  Find out more about what support we offer to help you understand benefits and check what you may be entitled too.

  Home / Frequently Asked Questions / Benefits
• Moving into a new build Home / Your Home / Moving In / Moving into a new build
• Home Safety

  We have a legal responsibility to carry out regular gas, fire and asbestos checks to ensure that your home is safe and efficient.

  Home / Your Home / Home Safety
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Your Smoke Alarms

  It's important to make sure your fire alarms are in working order. Find out what you can do to make sure your family is safe in your home and what to do if your alarm stops working

  Home / Your Home / Home Safety / Your Smoke Alarms
• Life Cycles

  Our home improvement programme includes life cycle for the key elements of our homes to make sure they are warm, safe, and high-quality. The timescales are based on government guidance however if an element needs to be changed, this may happen sooner.

  Home / Your Home / Looking After Your Home / Home Improvement Programme / Life Cycles
• New Model Of Shared Ownership

  This government scheme is for those who are renting a new home delivered through the Affordable Homes Programme 2021-2026.

  Home / New Model Of Shared Ownership
• Summer Holiday Activities

  Fun-filled local activities available in our communities.

  Home / Your Community / Summer Holiday Activities
• Our Lettable Standard

  The Lettable Standard is the minimum standard of repair that you can expect to find when you rent one of our properties.

  Home / Your Home / Our Lettable Standard
• Other

  View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

  Home / Frequently Asked Questions / Other
• Contact Us Form

  We'd love to hear from you. Our friendly Customer Services team will deal with your request within one working day.

  Home / Contact Us / Contact Us Form
• Making Alterations To Your Home

  We recognise that you may wish to make alterations to your home, so it's important that you understand what type of improvements may require our permission or an inspection.

  Home / Your Home / Looking After Your Home / Making Alterations To Your Home
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Contact Your Housing Adviser

  Your Housing Advisor is on hand to answer any questions or queries you have related to your tenancy, manage any anti-social behaviour issues and provide support to help you sustain your tenancy.

  Home / Your Support / Contact Your Housing Adviser
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

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• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Aids and Adaptations

  If you, or a family member, are struggling due to a long-term illness, disability or mobility issues we may be able to help.

  Home / Your Home / Aids and Adaptations
• Managing Your Tenancy

  The most frequently asked questions relating to managing your tenancy.

  Home / Frequently Asked Questions / Managing Your Tenancy
• Gas Servicing - Keeping You Safe

  The safety of you and your family is our priority. By carrying out a regular gas service, this helps to maintain higher levels of safety, health, money and also identify potential problems which may occur.

  Home / Your Home / Looking After Your Home / Gas Servicing - Keeping You Safe
• Home Improvement Programme

  Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in.

  Home / Your Home / Looking After Your Home / Home Improvement Programme
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Increasing energy prices

  From 1 April, households that are currently on a standard variable tariff will see their bills rise when the new energy price cap comes into force. The new cap will be announced in February. It is expected that costs will jump from £1,277 per year for the average household to around £2,000, an increase of more than 50%.

  Home / Your Support / Money Support / Increasing energy prices
• Ways We Listened to and Acted on Your Voice

  We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.

  Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Applying for a home Home / Your Support / Renting A Home / Applying for a home
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Together with our community partners Home / Together with our community partners
• Modern Slavery

  Modern slavery is defined as "... the recruitment, movement, harboring or receiving of children, women or men through the use of force, coercion, abuse of vulnerability, deception or other means for the purpose of exploitation." This encompasses slavery, servitude, forced or compulsory labour and human trafficking.

  Home / Modern Slavery
• Domestic Abuse

  Find out more about the help and services we have available if you or someone you know is a victim of domestic abuse.

  Home / Your Support / Domestic Abuse
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Condition of Property Home / Your Support / Condition of Property
• Equality, Diversity and Inclusion

  We are committed to treating customers fairly regardless of race, ethnic origin or nationality, disability (whether mental or physical), age, gender, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.

  Home / About Us / Equality, Diversity and Inclusion
• Managing Waste

  We know that it can bit quite confusing, knowing how different types of waste need to be disposed and who will do it. We've outlined who is responsible for your waste and what you need to do it arrange it being removed.

  Home / Your Home / Managing Waste
• Making A Complaint

  We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not.

  Home / Customer Feedback and Complaints / Making A Complaint
• Housing Ombudsman

  If you’re not happy with the final response us, you are entitled to make a complaint to the Housing Ombudsman.

  Home / Customer Feedback and Complaints / Housing Ombudsman
• New Tenants

  Everything you need to know about moving in and getting your gas and electric switched on in your new home.

  Home / Frequently Asked Questions / New Tenants
• Gas Servicing

  The safety of you and your family is our priority. By law we have to make sure that a gas service is carried out in your home every year.

  Home / Frequently Asked Questions / Gas Servicing
• Greener Places Grant

  Apply for a grant to help develop a project that could improve greener spaces, develop greener skills, examine greener energy or deliver a greener life.

  Home / Your Community / Community Grants / Greener Places Grant
• Safer Places Grant

  Apply for a grant to help develop a project that could resolve incidences of anti-social behaviour and neighbourhood.

  Home / Your Community / Community Grants / Safer Places Grant
• Healthy Places Grant

  Apply for a grant to help develop a project that could support people of all ages to improve their health and wellbeing.

  Home / Your Community / Community Grants / Healthy Places Grant
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Bringing Places Together Grant

  Apply for a small grant of up to £500 to help bring your community together.

  Home / Your Community / Community Grants / Bringing Places Together Grant
• Damp and Mould

  If you've noticed patches of mould in your home, we want to hear from you so we can take steps to fix it.

  Home / Your Home / Looking After Your Home / Damp and Mould
• Yorkhill, Spennymoor

  We worked closely with the local community to create a place that people want to live and work in. Find out more about the success of the York Hill community regeneration project.

  Home / Your Community / Previous Improvements and Regeneration Projects / Yorkhill, Spennymoor
• Report Anti-Social Behaviour

  If you are experiencing anti-social behaviour or wish to report an incident that has occurred, we can help.

  Home / Your Support / Anti-Social Behaviour (ASB) / Report Anti-Social Behaviour
• Anti-Social Behaviour Case Review

  The Anti-Social Behaviour Case Review gives you and your community the right to expect action where an ongoing problem is not being addressed.

  Home / Your Support / Anti-Social Behaviour (ASB) / Anti-Social Behaviour Case Review
• Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
• The Courts, Shildon

  Since 2018 we have been working hard alongside you to give you the homes you love in a place you want to live.

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Transforming Customer Experience and Digital Services

  We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services
• Supporting Sustainable Places

  We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Customer Voice in 2023/24

  We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Customer Voice in 2023/24
• Dementia Support

  A dementia diagnosis can be devastating, but it does not mean you cannot remain independent in your home. We are committed to supporting you and your family to make sure that living with Dementia can still mean having a full and meaningful life.

  Home / Your Support / Dementia Support
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability
• Getting winter ready

  As the temperature starts to drop, we all start to feel the costly pinch around this time of year with increased energy usage and extra spending. We’re here to support you where we can.

  Home / Your Support / Money Support / Getting winter ready
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints