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• Tenant Satisfaction Measures

  The Regulator for Social Housings (RSH) has introduced a new suite of performance measures that all registered providers and local authorities with housing stock must collect data for from 1 April 2023.

  Home / About Us / Tenant Satisfaction Measures
• Providing Quality Sustainable Homes

  Our tenants expect to live in homes that are safe, warm, high quality and sustainable. We are committed to providing homes that are desirable and that our tenants are proud to live in. Our Providing Quality Sustainable Homes Strategy sets out 3 key objectives and 49 key actions to deliver over the next 3 years.

  Home / About Us / Plan A 2022-2025 / Providing Quality Sustainable Homes
• Supporting Sustainable Tenancies Home / About Us / Plan A 2022-2025 / Supporting Sustainable Tenancies
• Planet A

  We are in a climate emergency - there’s no Planet B! Planet A is our strategy map to a greener future, ensuring we act now to create environmentally sustainable futures for generations to come. Our strategy sets out seven objectives and 17 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Planet A
• Building and Acquiring Sustainable Homes

  Building and Acquiring Sustainable Homes is our strategy map to delivering new, high quality, sustainable homes, which meet the needs of our tenants, in the places they choose to live. Our strategy sets out three objectives and 27 key actions to deliver over the next three years.

  Home / About Us / Plan A 2022-2025 / Building and Acquiring Sustainable Homes
• Our Plan A Priorities Home / About Us / Plan A 2022-2025 / Our Plan A Priorities
• Performance

  Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.

  Home / About Us / Performance
• Supporting Sustainable Places

  We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. We are a unique anchor in local communities that can bring about amazing transformation through physical regeneration, supplying new affordable homes, getting people into employment and bringing communities together.

  Home / About Us / Plan A 2022-2025 / Supporting Sustainable Places
• Plan A 2022-2025

  Plan A is our map to a better future, previously business strategy. (Governance)

  Home / About Us / Plan A 2022-2025
• Applying For A Home

  Find out everything you need to know about filling in your Durham Key Options application and bidding on our properties.

  Home / Frequently Asked Questions / Applying For A Home
• Background

  Plan A is our map to a better future, previously business strategy.

  Home / About Us / Plan A 2022-2025 / Background
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do and this strategy sets out how we will transform customer services and business efficiency through listening and acting on customer feedback, using data well and providing modern digital services.

  Home / About Us / Plan A 2022-2025 / Transforming Customer Experience and Digital Services
• Providing Quality Sustainable Homes

  We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

  Home / About Us / Annual Report 2023/24 / Providing Quality Sustainable Homes
• About Us

  We are an award winning not for profit housing association based in County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our communities. Read our Plan A, financial statements, annual report, value for money self assessment. Find out our roles and responsibilities.

  Home / About Us
• Privacy and Cookies

  In accordance with applicable data protection legislation, we are committed to protecting your rights and privacy when you use our services. Livin Housing Limited is registered as a data controller with the Information Commissioner’s Office.

  Home / Privacy and Cookies
• Together with our community partners Home / Together with our community partners
• Getting Involved

  Find out how you can get involved and give feedback to help us improve our services.

  Home / About Us / Getting Involved
• Supporting Sustainable Places

  We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Places
• Customer Voice in 2023/24

  We encourage customer feedback, place listening to our customers at the heart of what we do and, ensure our arrangements enable tenants to engage and influence in a meaningful way to continuously improve services.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Customer Voice in 2023/24
• Western Estate - Local Offers

  In 2021 we engaged with our tenants living on the Western Estate to find out what is important to them. This engagement has allowed us to form Local Offers for the estate which we will be working on with residents and partners until the end of 2024. Collectively we have managed to deliver the following so far.

  Home / Your Community / Newton Aycliffe West Improvements / Western Estate - Local Offers
• Jubilee Fields Estate - Local offers

  Following a survey to our tenants to establish what really matters to them about life on the estate, we further engaged with 13 of the 69 responding tenants to help us shape four pledges. These pledges are known as local offers and we will work collectively upon achieving these going forward.

  Home / Your Community / Jubilee Fields Estate, Shildon / Jubilee Fields Estate - Local offers
• Your Community

  We work closely with tenants, residents, local community groups and a variety of other partners to build safe and stronger places for people to live, work and play.

  Home / Your Community
• Mutual Exchange

  You can register your home for Mutual Exchange through Durham Key Options, allowing you to swap your home with another social housing tenant looking to move into either a smaller or larger home.

  Home / Your Support / Mutual Exchange
• Our People

  Meet our Leadership Team made up of Alan Boddy, Sean Brodie, Helen Darby, Graham Darby and Paul Stephens.

  Home / About Us / Our People
• Annual Report 2023/24

  Welcome to the 2023/24 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2023/24
• New Tenants

  Everything you need to know about moving in and getting your gas and electric switched on in your new home.

  Home / Frequently Asked Questions / New Tenants
• Rent is changing for all tenants

  We follow rules set by the government when we calculate annual changes to your rent.  Our teams can support you to plan for these upcoming changes.

  Home / Your Support / Money Support / Rent is changing for all tenants
• Our sustainability roadmap Home / About Us / Environmental Sustainability / Our sustainability roadmap
• Tenant Satisfaction Measures 2024 Home / About Us / Tenant Satisfaction Measures / Tenant Satisfaction Measures 2024
• Transforming Customer Experience and Digital Services

  Rising energy prices and a cost of living crisis meant that the services we delivered to support our customers in 2022/23 were needed more than ever. Throughout these challenging times we continued our journey to deliver a brilliant customer experience in everything we do.

  Home / About Us / Annual Report 2022/23 / Transforming Customer Experience and Digital Services
• Transforming Customer Experience and Digital Services

  We aim to always deliver reliable, convenient and easy to access services and keep you informed about things that matter to you.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services
• Planet A

  We aim to make a positive contribution to creating environmentally sustainable futures for generations to come, with tenants thriving in low energy homes and greener places.

  Home / About Us / Annual Report 2023/24 / Planet A
• Supporting Sustainable Tenancies

  We aim to offer services and support so that our tenants are happy, empowered and living in comfortable and manageable homes in sustainable places and we are committed to helping tenants sustain their tenancy.

  Home / About Us / Annual Report 2023/24 / Supporting Sustainable Tenancies
• Meet the team

  You will have a dedicated team on hand to answer any questions you might have about the project at the Courts:

  Home / Your Community / Jubilee Fields Estate, Shildon / The Courts, Shildon / Meet the team
• Renting A Home

  We have set out set out both of our responsibilities during your tenancy, what services we’ll provide and what your rights and responsibilities as a tenant are.

  Home / Your Support / Renting A Home
• Our Board

  Meet our Board members and view the committee make up.

  Home / About Us / Our Board
• Annual Report 2021/22

  Welcome to the 2021/22 annual report for you, our tenants.   We are proud to share highlights of how, despite the incredibly challenging economic conditions we continue to face as we emerge from the pandemic, we have been able to support you.

  Home / About Us / Annual Report 2021/22
• Annual Report 2022/23

  Welcome to the 2022/23 Annual Report for you, our tenants. I am delighted to be able to share the highlights from what has been a challenging time for us all.

  Home / About Us / Annual Report 2022/23
• Repairs

  Everything you need to know about tracking and logging your repairs online.

  Home / Frequently Asked Questions / Repairs
• My Livin

  My Livin - Frequently asked questions

  Home / Frequently Asked Questions / My Livin
• My Livin app

  Download the My Livin app now to manage your tenancy from your smartphone. Access exciting new features including trackable repairs, direct messages, live rent account balance information and so much more.

  Home / Contact Us / My Livin app
• Delivering a brilliant customer experience Home / About Us / Annual Report 2020/21 / Delivering a brilliant customer experience
• Planet A

  This year we worked with a consortium of partners in the North East and Yorkshire and bid successfully for £1.1m of Government funding, through the Department of Energy Security and Net Zero which we matched to support improvements to the energy efficiency of our tenants homes.

  Home / About Us / Annual Report 2022/23 / Planet A
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Tenancies
• Building and Acquiring Sustainable Homes

  We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.

  Home / About Us / Annual Report 2023/24 / Building and Acquiring Sustainable Homes
• Your Support

  We have a number of support offers to help our tenants live comfortably and feel safe in their homes.

  Home / Your Support
• Frequently Asked Questions

  Our frequently asked questions give you all the answers you need to be able to solve your query.

  Home / Frequently Asked Questions
• Contact Us

  Get in touch by telephone, email and LiveChat and read our helpful frequently asked questions.

  Home / Contact Us
• Blooming Marvellous 2024

  Our tenant gardening competition is back. It doesn't matter if your green area is large or small, we want to see entries of all shapes and sizes.

  Home / Blooming Marvellous 2024
• Third Party Authorisation

  Find out if you're eligible to apply for Third Party Authorisation to help someone with managing their tenancy.

  Home / Third Party Authorisation
• Community Grants

  We can provide you with funding to support your project idea and help our tenants and communities, particularly during this difficult time.

  Home / Your Community / Community Grants
• Anti-Social Behaviour (ASB)

  We want you to feel settled and safe in your home, but we know that sometimes this is not always the case.

  Home / Your Support / Anti-Social Behaviour (ASB)
• Local offers

  We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them.

  Home / About Us / Local offers
• Annual Report 2020/21 Home / About Us / Annual Report 2020/21
• Report A Repair

  Report and book your repairs and out of hours repairs quickly and easily using our online repairs system, and one of our friendly operatives will visit your home at a time to suit you.

  Home / Your Home / Report A Repair
• Moving In

  Our handy Moving In guide will help you to get set up and settled in your new home as quickly and easily as possible.

  Home / Your Home / Moving In
• Rent Account

  Everything you need to know about accessing your rent account and making a payment online.

  Home / Frequently Asked Questions / Rent Account
• Other

  View our most frequently asked questions relating to property alterations, anti-social behaviour, right to buy and right to acquire.

  Home / Frequently Asked Questions / Other
• Making Alterations To Your Home

  We recognise that you may wish to make alterations to your home, so it's important that you understand what type of improvements may require our permission or an inspection.

  Home / Your Home / Looking After Your Home / Making Alterations To Your Home
• Universal Credit

  Universal Credit is a single payment for people who are looking for work or on a low income.

  Home / Your Support / Money Support / Universal Credit
• Ways We Listened to and Acted on Your Voice

  We use information from satisfaction surveys, data on how services are used and feedback from our InsightXchange sessions to make service improvements that make a real difference. Here is some examples of service improvements your voice has helped us to introduce.

  Home / About Us / Getting Involved / Ways We Listened to and Acted on Your Voice
• Supporting your tenancy Home / About Us / Annual Report 2020/21 / Supporting your tenancy
• Supporting Sustainable Tenancies

  We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We track the sustainability of our tenancies and this helps us to focus our support interventions where needed.

  Home / About Us / Annual Report 2021/22 / Supporting Sustainable Tenancies
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2022/23 / Providing Quality Sustainable Homes
• Your Summarised Customer Policies

  You will find our policies here. Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti-Social Behaviour Arrears Management Asbestos CCTV Complaints, Compliments and Feedback Condition of Property Customer Voice and Engagement Customer Vulnerability Damp and Mould Development Domestic Abuse Electrical Safety Equality, Diversity & Inclusion

  Home / Your Support / Your Documents / Your Summarised Customer Policies
• Complaints and Feedback in 2023/24

  We know sometimes things go wrong and when they do, we aim to put them right as quickly as possible and learn from our mistakes so we can do better in the future.

  Home / About Us / Annual Report 2023/24 / Transforming Customer Experience and Digital Services / Complaints and Feedback in 2023/24
• Home

  Local housing provider managing and letting over 8,400 homes in County Durham, Spennymoor, Chilton, Ferryhill, Newton Aycliffe, Trimdon, Sedgefield. Provide great homes to rent, regenerating communities and building new homes for tenants.

  Home /
• Customer Feedback and Complaints

  You can share your views about Livin to help us improve the services we provide.

  Home / Customer Feedback and Complaints
• Garages

  We are pleased to be able to offer our tenants and residents the opportunity to rent a garage or garage plot from us, providing you with the additional space you require.

  Home / Garages
• Accessibility

  We are committed to making sure that as many people as possible can access our website and our services, receiving the same level of service regardless of their individual needs.

  Home / Accessibility
• Our Legislative and Regulatory Responsibilities

  Public Sector Equality Duty, Equality Act 2010, Regulatory Standards

  Home / Our Legislative and Regulatory Responsibilities
• Community Spaces

  We own and manage several buildings, and the activities in them to bring more opportunities to tenants and residents in our communities.

  Home / Your Community / Community Spaces
• Support from community partners Home / Your Community / Support from community partners
• Jubilee Fields Estate, Shildon

  We have been working together with the community since 2018 to improve the quality of life on the estate. We are committed to this long-term and will listen to and act with those residents who wish to get involved.

  Home / Your Community / Jubilee Fields Estate, Shildon
• Money Support

  Budgeting and benefits to insurance and energy advice, we can help you make the most out of your money by providing expert financial support.

  Home / Your Support / Money Support
• Preventing and Tackling Fraud

  We adopt a zero tolerance to fraud, if you suspect someone if committing fraud against us you can report it online.

  Home / Your Support / Preventing and Tackling Fraud
• Careers With Us

  Are you ready to be part of something great? We need people who are passionate about improving lives and communities. Choose a career with us and benefit from our learning and development opportunities and excellent staff rewards.

  Home / About Us / Careers With Us
• Our Policies

  You will find our policies here. Policies: Affordable Home Ownership Aids and Adaptations Anti-fraud, Bribery and Corruption Anti Social Behaviour Arrears Management Asbestos Asset Management CCTV Commercial Property Management Complaints, Compliments and Feedback Condition of Property Customer Voice Customer Vulnerability Damp and Mould Development Domestic Abuse

  Home / About Us / Our Policies
• Pay Your Rent

  Everything you need to know about checking your rent balance, making an online or telephone payment, setting up a direct debit and requesting money support.

  Home / Your Home / Pay Your Rent
• Looking After Your Home

  To apply for permission to alter your home, just get in touch, giving full details of the work you intend to carry out.

  Home / Your Home / Looking After Your Home
• Ways We Listened to and Acted on Your Complaints

  Listening to your feedback and working jointly with you through virtual meetings, one to one sessions and online surveys we have made improvements to our services.

  Home / Customer Feedback and Complaints / Ways We Listened to and Acted on Your Complaints
• Managing Your Tenancy

  The most frequently asked questions relating to managing your tenancy.

  Home / Frequently Asked Questions / Managing Your Tenancy
• Find Us On Social Media

  We provide you with the information you need to be keep you up to date on changes in our services, latest news, job vacancies, community activities and lots more.

  Home / Contact Us / Find Us On Social Media
• Financially Stronger Places Grant

  Apply for a grant to help develop a project that could support financial inclusion and provide residents with the skills and confidence to manage their own money.

  Home / Your Community / Community Grants / Financially Stronger Places Grant
• Volunteering And Work Experience

  We can help you gain new skills by putting you forward for voluntary work as well as organising work experience.

  Home / Your Support / Work And Training Support / Volunteering And Work Experience
• Home Improvement Programme

  Our home improvement programme runs each year and aims to make sure that our homes are high in quality and provide a safe and welcoming environment for you to live in.

  Home / Your Home / Looking After Your Home / Home Improvement Programme
• Improving your home Home / About Us / Annual Report 2020/21 / Improving your home
• Improving your community Home / About Us / Annual Report 2020/21 / Improving your community
• What you can do to help?

  There are many different actions that you can take to reduce your environmental impact, run a greener home, and live in a greener way.

  Home / About Us / Environmental Sustainability / What you can do to help?
• Transforming Customer Experience and Digital Services

  Providing a brilliant customer experience is in everything that we do, and we are committed to transforming customer services by listening and acting on customer feedback and using customer data to design and deliver modern digital services.

  Home / About Us / Annual Report 2021/22 / Transforming Customer Experience and Digital Services
• Providing Quality Sustainable Homes

  We aim to provide you with safe, warm, high-quality, and sustainable homes.

  Home / About Us / Annual Report 2021/22 / Providing Quality Sustainable Homes
• Building and Acquiring Sustainable Homes

  We aim to build and buy the right new homes in the right locations in our local area to ensure a mix of much needed homes designed to suit a range of needs.

  Home / About Us / Annual Report 2021/22 / Building and Acquiring Sustainable Homes
• Supporting Sustainable Places

  We are determined to level up our places. We strive to support and deliver strong and sustainable places, that are greener and that support people and partners to thrive.

  Home / About Us / Annual Report 2022/23 / Supporting Sustainable Places
• Building and Acquiring Sustainable Homes

  We aim to build and buy new homes in the right locations within our local area to ensure a mix of much needed homes that are designed to suit a range of needs.

  Home / About Us / Annual Report 2022/23 / Building and Acquiring Sustainable Homes
• Your Tenancy Documents Home / Your Support / Your Documents / Your Tenancy Documents
• Your Support Documents Home / Your Support / Your Documents / Your Support Documents
• Environmental Sustainability Home / Frequently Asked Questions / Environmental Sustainability