Make Things Right: Social housing complaints campaign
The Government recently launched the ‘Make Things Right’ campaign, which is designed to empower residents in making their voices heard when they have problems with their home and help raise awareness amongst social housing residents for how they can make a complaint.
As a responsible social landlord, we welcome and support the ‘Make Things Right’ campaign. We always try to provide you with an excellent service but recognise that sometimes things can go wrong. We regard your comments as an opportunity to look at if our services are meeting your needs or not. Don’t be afraid to tell us what you think we are doing wrong. Your right to services will not be affected if you make a complaint.
How can I get an issue sorted?
If you have an issue, you should:
Report it - Get in touch with us to let us know about the problems you are experiencing.
Make a complaint - If you're not happy with how we have dealt with your issue.
Escalate your complaint to the Housing Ombudsman - if you're dissatisfied with how we have handled your complaint.
You can take these steps for lots of issues, including:
- Damp and mould
- Repairs
- Access problems
- Anti-social behaviour
- Poor customer service