Housing Ombudsman
Your complaint is the first step in helping us put matters right.
If you have already been through our complaints procedure, you are entitled to make a complaint to the Housing Ombudsman.
What will the Housing Ombudsman do?
You can seek guidance from the Housing Ombudsman Service at any time.
The Housing Ombudsman will investigate fairly and impartially. Find out more about what the Housing Ombudsman will investigate and how they can help.
How we work in line with the Housing Ombudsman
As members of the Housing Ombudsman Scheme, we are committed to providing an excellent complaints service based on the Ombudsman's code and best practice.
We have completed a self-assessment against the Ombudsman’s Complaints Handling Code and together with customer voice insight made changes to our policy to make sure that we are compliant.