Supporting Sustainable Tenancies

Vision: Happy, empowered tenants living in comfortable and manageable homes in sustainable places

We are determined to enable and deliver strong and sustainable places, that are greener and that support people and partners to thrive. To deliver this, our tenancies must be sustainable.

Our Supporting Sustainable Tenancies Strategy sets out three key objectives and 10 key actions to deliver over the next three years. We will provide personalised, targeted support to improve health and wellbeing, we will support tenants to live independently in their homes for longer and we will target financial inclusion support to improve affordability, financial skills and confidence empowering tenants to achieve their aspirations.  

Performance

Turnover of tenancies as a percentage of overall stock

Current tenant rent arrears as a percentage of the rent roll

Percentage of tenants to have improved financial confidence following financial inclusion support

Percentage of tenancies using digital means of managing their tenancy

Total number of tenants to be helped into employment (cumulative)

Average re-let time (calendar days) standard (excluding major works)

Percentage of applications registered within 5 working days

Percentage of applications activated within 20 working days

Percentage of tenants reporting personal anti-social behaviour, contacted within 1 working day

Percentage of tenants reporting nuisance anti-social behaviour, contacted within 2 working days

Percentage of tenants reporting environmental anti-social behaviour, contacted within 10 working days

   

Find out more about Plan A in the sections below

Transforming Customer Experience and Digital Services

Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met

Planet A

Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places

Supporting Sustainable Places

Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging

Supporting Sustainable Tenancies

Happy, empowered tenants living in comfortable and manageable homes

Providing Quality Sustainable Homes

Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live

Building and Acquiring Sustainable Homes

Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live

Our Plan A Priorities