Providing Quality Sustainable Homes
Our tenants expect to live in homes that are safe, warm, high quality and sustainable. We are committed to providing homes that are desirable and that our tenants are proud to live in. Our Providing Quality Sustainable Homes Strategy sets out three key objectives and nine key actions to deliver over the next three years.
We will provide choice and deliver accessible and responsive maintenance services to ensure homes are maintained to a standard which exceeds the needs and expectations of our tenants whilst ensuring our homes are fit for the future by improving energy efficiency and reducing the carbon emissions of our homes.
Objective 20: Maintain homes to a standard which exceeds the needs and expectations of our tenants
To do this we will :
+ Re-design the repairs process and broaden access using digital means to deliver a seamless, convenient and reliable service
+ Develop a skilled and flexible workforce to improve right first-time success rate
+ Develop the repairs delivery model to effectively deal with fluctuating service demands to ensure tenants' needs are consistently met
Objective 21: Provide homes that are safe, exceed the needs and meet the aspirations of our tenants
To do this we will :
+ Deliver an investment programme which provides tenants with choice and is focused on the areas which matter to them most
+ Maintain high levels of property compliance and building safety ensuring tenants feel safe in their home and have their views listened to and acted upon
+ Identify and act upon poorly performing properties and places to ensure that they remain in-demand sustainable assets in places people are proud to live
Objective 22: Improve the energy efficiency of our homes, to reduce carbon emissions and lower energy bills for tenants’ homes
To do this we will :
+ Deliver energy efficiency measures to existing homes so that 97% achieve EPC Band C by 2025
+ Improve the affordability of our homes by prioritising energy efficiency measures for the 300 households in the greatest need
+ Install low carbon technologies in our existing homes to understand how they can be deployed at scale
Performance
Average time taken (calendar days) to complete repairs
Percentage of tenants satisfied with repairs
Percentage of jobs to be completed at first visit
Percentage of tenants satisfied with planned works
Percentage of properties to have a valid landlord Gas Safety record
Percentage of properties to have a valid Electrical Safety check
Percentage of properties to have a valid Solid Fuel Safety check
Percentage of assets to have a valid water hygiene check
Percentage of communal areas and shared spaces to have a valid Fire Risk Assessment
Percentage of properties to have a valid Lift Service
Percentage of non-domestic assets covered by current asbestos surveys
Percentage of properties compliant with all safety checks
Percentage of previously identified poorly performing assets addressed and subsequently let/disposed
Average SAP score of all properties
Number of properties achieving SAP Band C
Total CO2 emissions per property (tonnes)
Percentage of damp and mould cases closed within 33 working days
Time taken to carry out damp inspection
Time taken to carry out repairs following damp and mould inspection
Percentage of emergency repairs attended to within 4 hours and completed within 1 working day
Find out more about Plan A in the sections below
Background
Transforming Customer Experience and Digital Services
Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met
Planet A
Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places
Supporting Sustainable Places
Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging
Supporting Sustainable Tenancies
Happy, empowered tenants living in comfortable and manageable homes
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live
