Our Service Standard Performance

Transforming Customer Experience and Digital Services

Percentage of formal complaints dealt with in time

Percentage of Stage 1 complaints handled in 10 working days

Percentage of Stage 2 complaints handled in 20 working days

  

Supporting Sustainable Tenancies

Percentage of tenants reporting personal ASB, contacted within 1 working day

Percentage of tenants reporting nuisance ASB contacted within 2 working days

Percentage of tenants reporting environmental, ASB contacted within 10 working days

Percentage of applications registered within 5 working days

Percentage of applications activated within 20 working days

   

Providing Quality Sustainable Homes

Percentage of emergency repairs attended to within 4 hours and completed within 1 working day

Percentage of damp and mould cases closed within 33 working days

Time taken to carry out damp inspection (days)

Time taken to carry out repairs following damp and mould inspection (days)