Our Service Standard Performance
Transforming Customer Experience and Digital Services
Percentage of formal complaints dealt with in time
Percentage of Stage 1 complaints handled in 10 working days
Percentage of Stage 2 complaints handled in 20 working days
Supporting Sustainable Tenancies
Percentage of tenants reporting personal ASB, contacted within 1 working day
Percentage of tenants reporting nuisance ASB contacted within 2 working days
Percentage of tenants reporting environmental, ASB contacted within 10 working days
Percentage of applications registered within 5 working days
Percentage of applications activated within 20 working days
Providing Quality Sustainable Homes