Performance
Performance Management Framework
Our Performance Management Framework aims to ensure we deliver efficient and effective services that are continually improved and aligned to Plan A – our Business Strategy.
We measure our performance against other similar housing associations using data from HouseMark to ensure at both a regional and national level we are delivering high standards.
Our Service Standards
We understand how important it is for customers to know what they can and can’t expect from us. We’ve created an information booklet to clearly set out our promises to you, our tenants.
Tenant Satisfaction Measures
In 2023, the Regulator for Social Housing (RSH) introduced a set of 22 performance measures to assess how you, our tenants, feel about us as your landlord and how you think we can improve.
Our first-year results have been verified by an independent auditor.
Our lettings data
To keep you informed about the lettings activity in our area, we have provided you with the lettings data for areas where we have homes.
Plan A Performance
Transforming Customer Experience and Digital Services
Seamless, reliable and convenient services that tenants can influence and trust to ensure their aspirations are met
Planet A
Environmentally sustainable futures for generations to come with tenants thriving in low energy homes and greener places
Supporting Sustainable Places
Beautiful, sustainable and thriving places that meet the aspirations of residents and produce a sense of pride and belonging
Supporting Sustainable Tenancies
Happy, empowered tenants living in comfortable and manageable homes
Providing Quality Sustainable Homes
Tenants living in warm, safe, high quality, sustainable homes in a place they are proud to live
Building and Acquiring Sustainable Homes
Additional high quality, sustainable homes, which meet the needs and aspirations of our tenants, in places where they are proud to live