Our local offers

We worked with over 400 of our tenants to help shape five pledges known as local offers to improve services that are important to them. 

Our performance

We will give you information about our performance targets across all of our most important service areas.

Man in a wheelchair at one of our communal lounges

Complaints and feedback

We value what you have to say to us and we will always be polite to you. We will give you clear information about what to do if you are not happy with our services, and use your feedback to make improvements.

Helping you in looking after your home

We will provide you with safe, warm, and energy efficient homes.

Your community

We will carry out regular inspections of estates in our communities to make sure our homes and properties are maintained to a suitable standard.

Contact us

We will always try to answer queries at the first point of contact, and when this is not possible, we let you know who will be dealing with your query and provide updates until the query is resolved.

2022/23 Annual Report

How we perform against these local offers is published in our annual report.