Getting Involved

We believe the best way to improve our services is to work in collaboration with our tenants to gather first-hand experiences and views. We offer various ways for you to get involved in influencing and improving our services, no matter what amount of spare time you have.

We need your help

We think it is important to have a diverse tenant scrutiny group, representing tenants from all backgrounds, experiences, and abilities. Whether you would prefer to participate in person or digitally, we are committed to making sure your voice is heard in any way that works for you.

Would you like to make a difference but aren’t sure what to do next? We would love to hear from you and by joining our Tenant Network, we can contact you when an opportunity aligns with your interests and availability.

Find out more about the levels of involvement by filling out our form, and we'll get back to you with more information.

 

Tell us you want to get involved Tell us you want to get involved

Our tenant network

If you're short on time or may struggle to come to meetings on a regular basis, but would still like to share your views and experiences, you can still be involved by:

  • Taking part in surveys or questionnaires
  • Provide feedback on a new service or policy
  • Be invited to take part in one of our focus group discussions (group sessions that explore tenant experiences, opinions and views across various topics)

Our network of involved tenants could be a great option for you to share your feedback and experiences.

Tell us you want to get involved Tell us you want to get involved

Our InsightXchange group

Perfect for you if have time to join us once or twice a month, in person or online. You will support us in some of our largest projects and key decisions.

This is a growing group which includes volunteer tenants and is chaired by one of our Board members. The group carries out formal reviews and scrutiny of our services. They meet with us regularly and look at our performance, service levels and complaints data and help us to decide how we can improve. You can see the changes this group has driven for all residents in our latest customer voice annual report.

We are in the process of scrutinising our handling of damp and mould cases. In the coming months, InsightXchange will be scrutinising our cost of living approach and our allocations and lettings processes.

We are currently recruiting to join our InsightXchange group; We can provide training to develop your knowledge and skills to give you the confidence to help us to create improved services together. Let us know if you have any support needs and we will always try to adapt to meet your needs. If you would like to find out more about applying to join this group, please complete our form and we will be in touch.

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Current opportunities to get involved

As with any of our services, it is important that we collect your thoughts about what we can do to improve services. We regularly send out satisfaction surveys to gather your views, but we also set up friendly focus group meetings where you can share your feedback and experiences across our services with our teams. Our upcoming opportunities to get involved are set out below. If you are interested in taking part, please click the link below to register your interest.

Our tenancy visit programme

We have an upcoming focus group on Thursday 27 March. We need your help to provide feedback on our Tenancy Visit programme by identifying areas which can be improved.

Join the discussion Join the discussion

Our new Accessibility Policy

We need your help to shape our new policy and ensure that when we need to visit you at home we provide you with the best customer experience.

Join the discussion Join the discussion

InsightXchange sessions

Have your say to help shape our process for handling damp and mould and our allocations and letting process.

Join the discussion Join the discussion

We listened, we acted

We asked tenants that had been involved in our Customer Voice Programme if they were satisfied that we had listened to their views and acted upon them. 96% tenants told us that we did. In the Tenant Satisfaction survey, carried out by an independent company, we asked tenants that had not necessarily been involved through formal engagement activities the same question. 83% of tenants answering the question told us that they thought we did.

You can find examples of service improvements we have made based on your voice, using the link below.

Ways we listened and acted Ways we listened and acted

Tpas

We are members of TPAS, England’s leading tenant engagement experts. They are dedicated to improving tenant engagement standards across the country. They do this by bringing tenants, landlords and contractors together through independent and impartial advice, support, consultancy and training. 

A membership with TPAS will give you a voice and means you will be provided with ongoing support and guidance on how to get involved or to lead activity in your community.

About Tpas About Tpas