Equality, Diversity and Inclusion
As a landlord and an employer, we provide services and offer employment opportunities equally to everyone.
We are committed to treating customers fairly regardless of race, ethnic origin or nationality, religion or belief, disability (whether mental or physical), age, sex, marital or family status, sexual orientation, or transgender status, and we recognise the benefits of employing a diverse workforce.
We carry out Equality Impact Assessments to assess the impact our services, procedures, projects, policies, functions and decisions might have on different groups of people.
Read the full Equality, Diversity and Inclusion policy or our summarised version.
Our Legislative and Regulatory Responsibilities
We must meet the responsibilities set out in the Equality Act 2010, Public Sector Equality Duty and Regulatory Standards.
Our Equality, Diversity and Inclusion Policy
We have set out our principles, values, and commitments to EDI in a policy ensuring compliance with relevant legislation and promoting good practice. Our Policy is reviewed in every three years and is developed in consultation with customers.
We have also set out our planned EDI interventions from 2022-2025, which will help us deliver equality of access to our services, respond to the diverse needs of our communities and maximise inclusion for all.
If required a full translation service can be provided upon request.
Any feedback or complaint relating to discrimination or unfair treatment during service delivery will be handled in accordance with our Procedure for Handling Customer Complaints and Feedback.
If you would like more information about our approach to Equality, Diversity and Inclusion, or would like to tell us about your experiences, please contact us.