Supporting Sustainable Places

We aim to support beautiful, sustainable and thriving places that meet your aspirations and nurture a sense of pride and belonging.

Here’s how we are doing…

Performance

74.69% Of Customers Satisfied With Their Neighbourhood As A Place To Live
64.91% Of Tenants Satisfied With The Way Their ASB Case Was Handled
98.17% Of Site Visits Completed Against Schedule

Tenant Satisfaction Measures

77.22%

Satisfaction that the landlord keeps communal areas clean and well-maintained (TP10)

80.25%

Satisfaction that the landlord makes a positive contribution to neighbourhoods (TP11)

74.53%

Satisfaction with the landlord’s approach to handling anti-social behaviour (TP12)

44.4

Anti-social behaviour cases received per 1,000 units (NM01)

0.2

Hate crimes received per 1,000 units (NM01)

Key stats

108 Estate Inspections Completed
450 Fly Tipping Incidents Resolved
Tenancy Action Taken To Improve The Condition Of 82 Gardens
394 Anti Social Behaviour Cases Managed
1094 Inspections Carried Out On Communal Areas and Lounges, Community Buildings, Garages, and Open Spaces. As a Result 162 Corrective Actions Were Completed in 2023/24
435 Customers Used Our Communal Lounges Each Week
Supported Partners To Access £825,990 In Funding
£29,685,014 Overall Social Value Achieved

Local offer

Working with the communities in Jubilee Fields, Shildon and Western, Newton Aycliffe we supported 85 tenants into employment, worked with partners and the community to help reduce reported anti-social behaviour by 46%, delivered 114 new parking spaces and improved the estate environment through planting new trees. We also worked with 117 tenants to help them access additional financial support of £167,000.

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