Providing Quality Sustainable Homes

We aim to ensure our tenants are living in warm, safe, high quality, sustainable homes in a place they are proud to live.

Here’s how we are doing…

Performance

7710 Number Of Properties Achieving SAP Band C
72.38 Average SAP Score Of All Properties
88.3% Of Tenants Satisfied With Planned Works
97.24% Jobs Completed At First Visit (Target 98%)
84.89% Tenants Satisfied With Repairs
16.32 Days to Complete Repairs on Average (Target 12 Days)
96.98% Of Tenants Satisfied With Gas Servicing
100% Maintained Homes To Comply With Decent Homes Standard
47.3% Of Damp And Mould Cases Closed Within 33 Days
23.92 Days Taken To Carry Out Damp Inspection
26.6 Days Time Taken To Carry Out Repairs Following Damp And Mould Inspection
100% Of Damp Cases Requiring A Follow Up Which Has Been Completed

Tenant Satisfaction Measures

87.89%

Satisfaction with overall repairs service (TP02)

85.80%

Satisfaction with time taken to complete most recent repair (TP03)

86.74%

Satisfaction that the home is well-maintained (TP04)

89.07%

Satisfaction that the home is safe (TP05)

0

Homes that do not meet the Decent Homes Standard (RP01)

98.9%

Emergency repairs completed within target timescale (RP02)

79.3%

Non-emergency repairs completed within target timescale (RP02)

99.98%

Gas safety checks (BS01)

100%

Fire safety checks (BS02)

100%

Asbestos safety checks (BS03)

N/A

Water safety checks (BS04)

 

N/A

Lift safety checks (BS05)

Key stats

854 Homes Had Improvements To Ensure Your Homes Meet The Decent Homes Guidance
37262 Responsive Repairs Completed To Homes
274 Kitchens Installed
251 Heating Systems Replaced
191 Homes Had Windows Replaced
2462 Damp And Mould Cases Raised
2746 Repairs Completed To Homes To Resolve Damp And Mould

Local offer

We are committed to providing you with safe, warm, high-quality and energy-efficient homes. To meet this commitment, 1,260 homes have received energy efficiency improvements during 2023/24.

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