Planet A
We aim to make a positive contribution to creating environmentally sustainable futures for generations to come, with tenants thriving in low energy homes and greener places.
Here’s how we are doing…
Performance
Key Stats
The year in review
We listened (Customer Voice - satisfaction surveys)
You told us that we needed to improve communication in terms of how we keep you engaged and informed during the planning and delivery of energy efficiency works.
We acted
We now hold customer engagement events for when you are due to receive energy efficiency improvements in your home, to keep you updated prior to works starting and to better understand any specific needs you have.
Since implementation, we have held four customer engagement events with a total of over 40 tenants attending. Satisfaction that we keep you informed has increased by 6% following these changes.
We listened (Energy efficiency works event)
You told us that you were concerned that you would lose valuable storage space when we planned to install equipment for solar PV panels in your cupboards.
We acted
We changed the specification and developed a way of installing the equipment to the outside of your homes to ensure that you benefited from the energy efficiency works without losing your storage space.
Have you read our summarised policies?
We have summarised our customer policies to make them accessible and easy to read.