Building and Acquiring Sustainable Homes
We aim to build and acquire additional high quality, sustainable homes, which meet the needs and aspirations of tenants, in places where they are proud to live.
Here’s how we are doing…
Performance
Key stats
The year in review
We listened (Complaints)
You wanted to be better informed on the use of air source heat pumps at the start of your tenancy, and for our operatives to be better trained.
We acted
We have trained our Housing Advisors on how to operate air source heat pumps and to better understand the environmental benefits of low carbon heating systems.
We have trained Livin Works operatives on the repair issues associated with air source heat pumps.
We have added a FAQs section on air source heat pumps to our website, where you can also download user guides on your air source heat pump.
Since no further complaints have been made in relation to this issue.
We listened (Customer Voice – Development policy survey)
You told us that moving into a new build home is exciting but can also be overwhelming when trying to find answers to common queries you may have.
We acted
We developed a set of Frequently Asked Questions on our website to help answer some of the most common questions we receive from tenants in new build homes and make your move into your new home as easy as possible. For example, utility and internet connections, caring for your new garden, reporting repairs and arranging refuse collection.
Since the introduction of the new web page we have allocated 117 newly built homes and this page has been viewed 167 times.
Have you read our summarised policies?
We have summarised our customer policies to make them accessible and easy to read.