Supporting Sustainable Tenancies
We are determined to enable and deliver strong and sustainable places and to deliver this our tenancies must be sustainable. We want you to feel happy living in comfortable and manageable homes.
To deliver this we enhanced our tenancy visit programme with a commitment to ensure every tenant receives a visit from us at least once every two years.
The new tenancy visit programme commenced in January 2023 and by the end of March 2023, we had visited over 1,200 homes, speaking to tenants and helping them with advice and support for a wide range of their tenancy needs. These visits enable us to talk with our tenants and assess whether they need our, or our partners support moving forward and as a result we made over 120 referrals for our tenants to receive financial advice and 100 requests for aids or adaptations to be fitted to enable tenants to continue to live independently in their home. We referred over 200 tenants into employment support services and worked with over 70 tenants to help them live safely by improving the condition of their home.
Performance commentary
We listened
In 2022/23 we let over 750 homes and you told us you wanted more information available about what to expect once you’ve moved into your new home.
We acted
We reviewed our tenancy sign up information and created a dedicated web page to inform new or potential customers about the standards to expect when accepting a tenancy with us which was visited by over 400 customers in 2022/23.