Providing Quality Sustainable Homes

We aim to provide you with safe, warm, high-quality, and sustainable homes.

In 2022/23 we invested over £9m in our repairs service enabling us to respond to and carry out over 30,000 repairs for our customers.

In partnership with the government and social housing decarbonisation fund we have invested over £1.4 million to super insulate 109 properties providing customers with homes that are much more efficient providing greater degrees of thermal comfort and savings on energy bills. 

 

Local offer

We will provide you with safe, warm, high-quality and energy-efficient homes. More local offers.

100 percent of communal areas are shared spaces with a valid fire risk assessment
90 percent satisfied with repairs
98 percent satisfied with gas servicing
100 percent of homes with a valid gas safety certificate
96 percent satisfaction with planned home improvement work
97 percent of repair appointments made and kept
15.93 days to complete repairs on average
96 percent of repairs completed right first time
100 percent of homes met decent homes standard | 100 percent of fire risk assessments completed on time
792 energy improvement works completed in homes | 183 fire doors replaced
276 kitchens installed | 115 heating systems replaced

In 2021/22 you worked with us to scrutinise and improve our damp and mould repairs service, and we worked with you again this year to review our policies and procedures in relation to damp and mould to improve them still further. In 2022/23, we ramped up our commitment to ensuring our customers are safe in their homes and took a proactive, zero tolerance, approach to reports of any level of damp and mould in our homes. We carried out treatment or improvement works to 532 homes to minimise the risk of damp or mould, with the work continuing into 2023/24.

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