Providing Quality Sustainable Homes
We aim to provide you with safe, warm, high-quality, and sustainable homes.
In 2022/23 we invested over £9m in our repairs service enabling us to respond to and carry out over 30,000 repairs for our customers.
In partnership with the government and social housing decarbonisation fund we have invested over £1.4 million to super insulate 109 properties providing customers with homes that are much more efficient providing greater degrees of thermal comfort and savings on energy bills.
We will provide you with safe, warm, high-quality and energy-efficient homes. More local offers.
In 2021/22 you worked with us to scrutinise and improve our damp and mould repairs service, and we worked with you again this year to review our policies and procedures in relation to damp and mould to improve them still further. In 2022/23, we ramped up our commitment to ensuring our customers are safe in their homes and took a proactive, zero tolerance, approach to reports of any level of damp and mould in our homes. We carried out treatment or improvement works to 532 homes to minimise the risk of damp or mould, with the work continuing into 2023/24.
We listened
You told us that our choice of wet rooms was dated and that you wanted more choice about the type of wet rooms that we would install in your homes.
We acted
We consulted with you to review the design specification of our wet rooms. You helped us to identify modern styles that have a longer life cycle that were both more practical and appealing so we could develop and roll out an improved service offer for tenants in need of a wet room.
We listened
Ensuring your home is safe for you to live in is a key priority for us. We invited you to be involved with influencing and shaping our policies relating to health and safety in the home, to make sure they meet your needs whilst also meet the legal framework that governs health and safety in the home (for example, annual gas servicing, checks on electrical wiring etc).
We acted
We reviewed all of our key health and safety policies with you to ensure they remained within health and safety guidelines while also meeting your needs. As a result we implemented new policies for Asbestos, Electrical Testing, Fire Risk Assessment, Gas and Heating, Lift Safety and Water Hygiene.