Supporting your tenancy
We make it easy to rent a home from us and ensure that once you move into your home we are on hand to provide the advice and support you might need to be able to continue to manage your home and to live happily in it.
We processed 3,400 new housing applications and let 800 new homes to tenants in 2020/21. With demand for housing remaining high during the pandemic we developed a digital lettings process, complete with digital sign up and virtual viewings, so you could still rent a home from us.
We expanded our employment, training and money support and offers meaning we could help those whose work and financial circumstances were impacted by the pandemic.
For our young tenants and residents, we secured funding for over 40 fully paid Kickstart placements from the Department of Work and Pensions to help tenants and residents of our communities gain employment by developing experience and work skills.
We helped 541 vulnerable tenants with enhanced support to remain independent in their homes and in the early part of the first national lockdown launched a tenant emergency support service with our community partners to help tenants in crisis.
We listened
You told us that you did not know when your Discretionary Housing Payments were due to end and you didn’t have time to find alternative income.
We acted
We now tell you when Discretionary Housing Payments are due to end and provide you with personalised advice and support to get a job to help improve your income.
