Improving your home
We work hard to provide you with safe, warm, high-quality homes that meet your current and future needs and aspirations.
Your health and wellbeing are a key priority which is why we introduced safe ways of working to continue to complete emergency/urgent repairs, essential gas, electrical and stairlift safety checks making sure your homes were safely maintained.
We continued to offer our repairs service throughout the year investing £7.9 million in repairing your homes. We spent a further £2.4 million in improving homes, including kitchens and bathrooms and improving the energy efficiency of 187 homes.
We will provide you with safe, warm, and energy efficient homes. You asked us to focus on ensuring your home is well maintained, secure and well insulated.
We listened
You asked us for reassurance about how we would carry out repairs and gas servicing safely in your home during lockdown.
We acted
We changed our services to keep you safe and provided a set of digital information flyers that were regularly updated throughout the pandemic to keep you fully informed.
We listened
You told us through feedback and satisfaction surveys that our home improvement works arrangements could be better.
We acted
We worked with six tenants to scrutinise the service. We introduced five service improvements including better face to face care and improved information for customers
