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Strategic Objective 5

Improving existing homes

That are safe, warm, high-quality homes and meet current and future customer needs and aspirations while supporting sustainable communities.

How will we achieve success?

We will:

• Establish an effective partnership to deliver the efficiencies contained in the construction Related Services Contract.
• Provide our tenants with the ability to report and track repairs jobs on-line at any time.
• Focus capital investment to maximise impact to homes and the public realm.
• Embed a self-service culture.
• Adopt an ethos of adaptability when investing in homes

How will we measure success?

Success will be measured via level one performance measures.

Performance Measure Level 1 
Maintain all livin homes to the Decent Homes Standard 
Number of homes failing to achieve SAP 62
Percentage of emergency repairs attended and complete within 4 hours
Percentage of responsive repairs completed right first time
Percentage of properties with a valid landlord Gas Safety record


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M0084668 Plan A 380x200 Wheelbarrow.jpg Building and acquiring homes
M0084668 Plan A 380x200 Waterring Can.jpg Sustaining strong communities
35.jpg Introduction to Plan A
M0084668 Plan A 380x200 Couple.jpg About us
19.jpg Delivering an excellent customer experience
26.jpg Optimising return on assets
23.jpg Enabling sustainable tenure

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