• Establish an effective partnership to deliver the efficiencies contained in the construction Related Services Contract.
• Provide our tenants with the ability to report and track repairs jobs on-line at any time.
• Focus capital investment to maximise impact to homes and the public realm.
• Embed a self-service culture.
• Adopt an ethos of adaptability when investing in homes
Success will be measured via level one performance measures.
|Performance Measure Level 1|
|Maintain all livin homes to the Decent Homes Standard|
|Number of homes failing to achieve SAP 62|
|Percentage of emergency repairs attended and complete within 4 hours|
|Percentage of responsive repairs completed right first time|
|Percentage of properties with a valid landlord Gas Safety record|